Elms Veterinary Surgery

Elms Veterinary Surgery offers routine and diagnostic care for multiple small-pet species (dogs, cats, rabbits, guinea pigs, hamsters, mice) and describes a “custom-built” clinic setup with an operating theatre plus in-house diagnostics (radiography, ultrasound, ECG recording, blood pressure monitoring) and dental equipment. The website also provides an emergency advice page. Review signals are mostly positive—owners often describe efficient, friendly care and good advice over years of use—but there is a conflicting report describing a rude reception experience, a brusque vet, a dog becoming fearful after a visit, and feeling overcharged.

Services

Based on the clinic website

• •Preventive care: vaccinations; flea and worm treatments; microchipping
• •Surgery: surgery and neutering (listed as services)
• •Dental care: full dental treatments (site mentions modern dental equipment)
• •Diagnostics & monitoring: radiography; ultrasound scanning; ECG recording; blood pressure monitoring; laboratory services
• •Medicines: medical & pharmacy services
• •Emergency information: an emergency advice page is provided (the site frames this as information about emergencies)

People

No staff names are provided in the available inputs. From the latest reviews

• •Multiple reviewers describe the team as kind/caring and professional, with one owner specifically noting the practice was understanding about having no pet insurance and “went out of their way to help.”
• •A conflicting experience mentions a rude receptionist and a brusque male vet, with the owner saying their dog was left frightened of vet visits after the appointment.

Reviews

Google rating: 4.8 stars from 137 reviews. “”

• •Consistent positives: efficient, friendly service; “warm and welcoming” feel; owners report getting helpful advice and returning over multiple years.
• •Pricing comments conflict: one reviewer calls prices “reasonable” and says they didn’t feel taken advantage of (especially without insurance), while another describes being overcharged.
• •Negative outlier: one review describes rudeness/brusque handling and a dog becoming more fearful of vet visits afterward.