Abivale Veterinary Group – Vets in Wantage
Clinic Overview
Abivale Veterinary Group is a veterinary practice that also operates as a veterinary nurse training facility. The clinic presents itself as offering 24-hour emergency care, and reviews describe visits for routine appointments as well as overnight monitoring when a pet was transferred from another vet. Recent feedback is mostly positive about how pets and owners are treated (including nervous rescue dogs and anxious cats), but there is also a detailed complaint about high fees for overnight monitoring and a strict approach to payment/installments that involved debt collection.
Concrete specifics owners mention
- •Staff taking time to settle nervous animals during check-ups (one cat described as “purring by the end”).
- •Non-judgemental advice and willingness to answer many questions during consultations.
- •A case involving overnight monitoring for a cat who arrived with an IV line already placed elsewhere.
- •One reviewer reports being refused a two-instalment payment plan and being referred to debt recovery.
Services
- •24-hour emergency care (stated by the clinic’s website summary).
- •Routine appointments/check-ups (mentioned in reviews).
- •Overnight monitoring/hospitalisation (described in a review involving a transferred cat for monitoring).
- •Care for dogs and cats (multiple reviews reference both).
Pricing
- •One reviewer reports being charged £430 for a cat’s one-night stay for monitoring (the cat reportedly arrived with an IV line and fluids already in place).
- •The same reviewer reports a debt collector letter that added a 4% late payment fee plus an administrative charge (amount not specified).
People
- •Robert (vet): mentioned as the vet seen by a multi-pet household; the owner says their pets “all love him,” and highlights patience with questions and providing non-judgemental advice.
- •Lily (nurse): mentioned positively for her welcoming approach to a dog (described as greeting with a “smile and cuddle”).
- •The receptionist team is specifically mentioned as part of the consistently friendly experience during routine visits.
Reviews
Rating: 4.7 stars from 85 reviews.
- •Many owners describe staff as friendly and accommodating, from reception through to the vets.
- •Several reviews focus on handling nervous or rescue dogs gently, with pets becoming more comfortable during the visit.
- •Owners mention practical, non-judgemental guidance and staff taking time to answer questions during check-ups.
- •One detailed negative review alleges unexpectedly high costs for overnight monitoring and describes a firm payment policy (refusal of instalments and escalation to debt recovery).
Special Services
Animals Treated at Abivale Veterinary Group
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Abivale Veterinary Group
Opening Hours
Hours
Reviews for Abivale Veterinary Group
Note: Showing the 5 most recent Google reviews out of 85 we track in total. Recent reviews may not be representative of overall sentiment.
Steve Broadley
in the last week
What a lovely caring Veterinary Practice at Wantage.
janet loder
2 weeks ago
The vets provide a first class service
Grainne Burley
2 months ago
Always friendly and caring service for our dog from the receptionist to the vets that we see during our visits and a convenient location for us to travel to for routine appointments.
Grainne Burley
4 months ago
Always friendly and caring service for our dog from the receptionist to the vets that we see during our visits and a convenient location for us to travel to for routine appointments.
Emma Courtney
8 months ago
Mayowa Moses ADULOJU
9 months ago
Kirsti Finn
a year ago
This vets only care about money, they had my cat in for one night, they didn’t actually need to do anything for him as he’d been sent from my own vets for overnight monitoring. My own vets placed an IV line and sent him over with fluids, he stayed there overnight and didn’t need anything else from them- they charged £430 for this! My pet insurance paid most of it and i was left with about £140 to pay, i also had to pay my own vets as well. They called me to ask for payment and i said as this was unexpected and close to the end of the month i didn’t have it at this time, i asked if i could pay it in 2 instalments, the first being in a weeks time when id been paid and the following month when i have been paid. They showed absolutely no compassion and said no to this immediately, they said they’d pass me on to a debt recovery company. Fine, it’s quite a cold and heartless attitude but it just shows they only care about the money. Then i have received a letter from the debt collector adding a 4% late payment fee and an administrative charge too. I just feel really let down. I completely understand that they are a business but the fees are extortionate anyway and I’d said i would pay it i just didn’t have it there and then. So yes i believe they are only interested in the money
Liv Rimmer
3 years ago
Going to the vets is never usually a pleasant experience but the staff at Abivale Wantage are always so accommodating and friendly towards myself and my pets. I currently have two cats and a dog who see Robert and they all love him (my labrador also especially loves Lily the nurse too, who is always ready to welcome him with a smile and cuddle!). The staff are amazing at providing non-judgemental advice and answering the hundreds of questions I seem to ask during checkups, as well as being very encouraging in regards to supporting me in my animal husbandry. One of my cats in particular is very nervous in new spaces and around new people, but he’s always settled and purring by the end of his checkups. I’d definitely recommend the team at Abivale Wantage to anyone who is looking for a veterinary practice who genuinely care about the well-being of their clients.
Rachel Dennett
3 years ago
We had a very positive first experience at Abivale in Wantage. Our dog was new to us, a rescue dog and was a little nervous. All staff were very friendly and helpful. The treatment and advice was excellent
tiga-rose nercessian
3 years ago
Such a lovely vet and all round friendly and professional business. With a nervous rescue dog, going to a new vets can be a bit worrying for both of us. The vet was so sweet and gentle with her that she seems perfectly happy to be there, which was wonderful! Thank you so much!
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