Mansion Hill Veterinary Practice

- Many owners describe the team as friendly, helpful, professional, and gentle, with good experiences for older pets and dogs that are anxious or difficult around strangers. - Recent reviews give concrete examples of thorough care and follow-up, including blood and urine testing that led to ultrasound for an elderly cat, and emergency support for a dog with cancer. - The practice also receives praise for being accommodating during appointments, including fitting in small additional requests such as nail clipping.

Services

•General and emergency veterinary care: The practice offers routine consultations and emergency appointments for dogs and cats. Reviews mention urgent care for a dog with vomiting, follow-up care after treatment for a cat’s abscess, and ongoing support for pets with more complicated health issues.
•Diagnostics and medical management: Recent examples include blood and urine testing for an elderly cat, leading to ultrasound and medication with a planned recheck. Other reviews describe medication changes and a conscious X-ray for a dog with cancer and a persistent cough.
•Support for nervous or reactive pets: Owners specifically mention free nurse-led cuddle appointments to help an anxious dog build confidence at the practice, and there is also praise for the team’s handling of a large dog that is not friendly.
•Procedures and minor treatments: Feedback mentions cat neutering, microchipping during neutering, treatment for a pus-filled abscess, and small extras such as nail clipping being fitted into an appointment.
•End-of-life care: At-home euthanasia is also mentioned, with one owner describing the visit as calm and compassionate.

Pricing

No published pricing information is currently available for this clinic.

People

•Grant: Named in recent reviews for gentle handling of an elderly dog and for overseeing tests, medication, and follow-up for an elderly cat.
•Kevin: Praised for emergency care for a dog with cancer, including medication changes and a conscious X-ray.
•John: Mentioned warmly in connection with a calm, compassionate at-home euthanasia visit for a cat.
•Nursing team: Positively noted for free cuddle appointments that help an anxious dog feel more comfortable in the clinic.

Reviews

Google reviews: 4.9/5 from 218 reviews. Feedback is largely very positive overall, with a handful of complaints focused on cost, consent, and clinical handling.

•Many owners describe the team as friendly, helpful, professional, and gentle, with good experiences for older pets and dogs that are anxious or difficult around strangers.
•Recent reviews give concrete examples of thorough care and follow-up, including blood and urine testing that led to ultrasound for an elderly cat, and emergency support for a dog with cancer.
•The practice also receives praise for being accommodating during appointments, including fitting in small additional requests such as nail clipping.
•Negative comments centre on billing and communication, including objections to unexpected charges linked to microchipping during neutering, and one serious complaint about handling and empathy during a kitten consultation.

Reviews for Mansion Hill Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 218 we track in total. Recent reviews may not be representative of overall sentiment.

Morfa Lovell

1 week ago

I had to take in my elderly 15 year old cat to see Grant , she hasn’t been eating or toileting. Grant took full bloods and urine which resulted in an ultrasound… After reviewing her case, Grant has given Gracie her medication and will reexamine her next week to check she is improving. Always a positive and friendly visit to Mansion Hill, thank you everyone! 😊

Heather Jones

Friendly staff. Grant very gentle with my elderly dog Penny.

Jane Spencer

1 month ago

Fabulous staff, very helpful. I have a large GSD who is not friendly, they always make me n Bron feel welcome.

Sue Coleman

2 months ago

Excellent friendly service, took time to examine each pet. Also fitted in nail clipping which I hadn’t booked.

Andy Long

Friendly &very professional,nothing was to much even when a couple of extra little things I asked to be done.Excellent.

david webber

7 months ago

Reasonable cost, very considerate and understanding

Sallyann Harvey

9 months ago

Ola G.

11 months ago

Roz Rapp

Professional as ever, lovely with my labradoodle Chloe and a fabulous experience all round.

Baron Staar

1 year ago

Im writing this as a complain about the standard of care and the billing practices at this practice. We brought our four-day-old kitten to them after she stopped feeding. We were deeply distressed by the veterinarian's handling of her during the consultation. The manner in which she was manipulated, forcefully spun around and handled rough and insensitive was extremely alarming to witness. The kitten threw up on the spot and the doctor offered no professional insight, only kept on asking us what we think. Despite a bill of £280, compromising a £50 consultation no diagnosis was provided. We were sent home with some drops, but our kitten sadly passed away the following day. While i understand that not every illness can be cured, the lack of a diagnosis and lack of empathy has led me to question whether the care provided was appropriate or if their primary motive was their financial gain. We also brought our other cat in for neutering for which we had quoted a price of £120. Upon payment, we were informed the fee was £165, due to an additional £45 for a microchip that was implanted without our prior knowledge or consent. While I acknowledge that microchipping is a legal requirement, we were never informed that they intended to perform this procedure during the operation, nor were we given the option to consent or discuss the additional cost. This constitutes an unauthorised additional charge. For a household budgeting carefully for veterinary costs, an unexpected £45 is a significant and unwelcome financial pressure, especially considering the fact that this practice does not offer a plan setup. I will not be returning to this practice with my pets and will advise others to avoid it