Sprinz & Nash – Vets in Thame
Clinic Overview
Sprinz & Nash describes itself as a three-branch companion-animal practice (cats and dogs) and lists services like pet wellness screenings and repeat prescriptions. Your structured clinic data also flags it as a veterinary nurse training facility and as providing emergency/urgent veterinary services (the website summary we have doesn’t add detail on how this works in practice).
From the latest reviews, decision-relevant positives are that some owners say they can “always be seen if there’s a problem,” and multiple reviewers single out reception and nursing staff as helpful. The main cautions are a few recent reports of conflicting information about procedures/medications, concerns about how some larger dogs are handled, and frustration with fees and repeat charging for follow-ups/short medication courses.
Services
Based on the website summary, structured clinic data, and what reviewers describe
- •Companion-animal care (website explicitly mentions cats and dogs; one reviewer also mentions their rescue hamsters being treated).
- •Pet wellness screenings.
- •Repeat prescriptions.
- •Urgent/emergency veterinary services are listed in your structured clinic data (no further detail provided in the website summary we have).
- •Treatment of infections/medical issues with prescribed medications (e.g., antibiotics and anti-inflammatories are mentioned in reviews).
- •Veterinary nurse training facility (per structured clinic data).
Pricing
Explicit prices mentioned in reviews
- •Consultation: £69 (noted by one reviewer as the initial consult fee, and again as the follow-up consult fee without a plan).
- •Antibiotics: £35 (a 3-day supply at first visit; later £35 again for a further 2 days, per the same reviewer).
- •Anti-inflammatory: £38 (prescribed alongside antibiotics, per the same reviewer).
- •A plan called “Pet Plan Plus” is mentioned as covering the follow-up consultation for one reviewer (no plan price or full inclusions stated).
People
No clinicians are named in the information provided. What owners consistently comment on instead
- •Reception and nursing team: described in multiple reviews as “great,” “helpful,” and friendly; one unhappy reviewer still notes “a couple of lovely veterinary nurses” who tried to help.
- •Vets/clinical decision-making (mixed feedback): some owners describe very positive care and a sense the team tried to minimise costs while maintaining care; others report being given conflicting information about procedures and medication, including one report of medication that “wasn’t suitable and caused sickness.”
Reviews
Google rating: 4.5 stars from 232 reviews. “”
- •Getting appointments when something is wrong: one reviewer says they can always be seen if there’s a problem.
- •Staff experience varies by role: reception and nurses are repeatedly praised for being helpful; complaints focus more on vet/management communication and follow-through.
- •Communication concerns: one reviewer reports being told to “Google” medication side effects; another reports conflicting information on procedures.
- •Handling/fit for certain pets (conflict noted): one reviewer advises the clinic is better with cats/small dogs and says large-dog handling is an issue; other reviews are broadly positive without specifying pet size.
- •Costs and charging structure: one detailed review describes paying £69 for a consult and being dispensed short antibiotic supplies requiring further paid medication and (without a plan) another £69 follow-up consult; another reviewer links dissatisfaction to fees alongside concerns about understaffing and waiting.
- •Waiting time/overstretch: one reviewer describes a long wait for a lunchtime appointment and feels the practice is overstretched; other reviewers don’t mention delays.
Special Services
Animals Treated at Sprinz & Nash
Animals We Treat
Companion Animals
Opening Hours – Sprinz & Nash
Opening Hours
Hours
Reviews for Sprinz & Nash
Note: Showing the 5 most recent Google reviews out of 232 we track in total. Recent reviews may not be representative of overall sentiment.
Leah O'Neill
a month ago
If you have a cat or a small dog, they're your Vets, otherwise avoid!! Constantly given conflicting information on procedures and on numerous occasions made to feel like we were a problem. On top of that when I asked for information on the side effects of a medication I was told to Google it! Many people that have large dogs avoid S&N because they just don't know how to handle them, which is an incredible shame. I would like to point out there are a couple of LOVELY veterinary nurses that we came across that were incredibly friendly and tried to help where they could however all their hard work was squashed by the constant change of information.
Paul Morgan
a month ago
In my opinion they handled my situation very poorly. Reception and nurses great. Medication given by vet wasn’t suitable and caused sickness. Poor customer service from management. Be cautious.
Sarah Weston
a month ago
Great service.
Nigel KIMBER
4 months ago
The only reason I haven't given this place 5 stars is because the carpark is small and manoeuvring & parking can be tricky at times. The vets & all the staff are very welcoming and courteous.
Andrew Sherville
4 months ago
Excellent vet. Highly recommended
Zoe Blair
2 months ago
Lovely practice, we can always be seen if there’s a problem and the staff are really helpful and friendly
Lyn Bennett
4 months ago
The staff are friendly and good to the animals. They are willing share their knowledge for the good of your pets. The place is clean and convenient location.
Jessica Donald
4 months ago
My experience of my last visit was poor: I opted for a lunchtime visit: 1:10pm because I work a 9-5 I was not seen until 1:55pm. I normally visit the Chinnor site which I have never had an issues with. I had to visit the Thame practice because of Chinnor being shut. I think Thame practice is overstretched and understaffed which is unacceptable for the fees Sprintz and Nash charges it's patrons. Lots of Sprintz and Nash customers come for the customer care rather than price. Since Mr. Sprintz left this has definatly changed. Customer care is not spamming you customers inbox with emails it's investing in your staff.
leah day
6 months ago
I recently took my dog to Sprintz and Nash after he developed an infection. After an initial consultation (£69), he was prescribed just three days' worth of antibiotics (£35) along with an anti-inflammatory (£38), which thankfully helped clear up the infection. I was initially happy to go in for the follow-up check-up, especially as I had taken out the Pet Plan Plus, meaning I wasn’t paying for the consultation out of pocket. However, it's important to note that without the plan — or if I were to cancel or move elsewhere — the follow-up would still have cost £69. At the follow-up, I was charged again (£35) for just two more days of antibiotics. I find this approach very frustrating. A standard five-day course of antibiotics should have been prescribed from the start. Instead, it feels as though the practice is more focused on generating extra charges at every opportunity rather than providing straightforward, effective care. Sadly, this experience has left me disappointed and questioning their priorities.
Tom Merry
a year ago
My wife has already reviewed these guys based on their care of her rescue hamsters, but after the last week with our new cat Bumblebee I need to add one as well. These guys have gone above and beyond looking after him, and I've never seen a vet where everyone from the reception to nurses to the vets themselves are so happy to see a pet. We got him from a local rescue that unfortunately neglected to get him bloodwork done and so it came down to us to identify the issues with him after adopting him. This has been a heavy cost on us but Spritz & Nash always did their best to minimise it without impacting Bee's quality of care. We've used previous vets around us that eventually got bought out by big groups and have gone downhill, and I hope this never happens with Spritz & Nash because the quality of care here is unmatched compared to other vets around, and they should remain proud of that.
