Emergency Vets in Thame

## Summary NorCal Veterinary Services Ltd is an **independent** veterinary practice (states it has been independent since **2010**) that appears primarily set up for **farm and smallholding animals**—including **cattle (dairy/beef/suckler), sheep, game & poultry**, and an **AI service** listed on its website. Recent reviews also describe the team taking **urgent cases for smaller animals** when needed, including a **chicken seen within an hour despite not being registered**, and emergency support for a **dog**. Concrete examples mentioned by owners include: - **Rapid urgent access** (seen “within an hour” for an unregistered poultry case). - **On-call/out-of-hours visits** described as happening “last evening” and again on **Saturday** for a pygmy goat. - **End-of-life care** (euthanasia for a hen with peritonitis and a goat thought to have a bladder stone), with owners noting a kind, efficient approach. - Clear indications the practice is “**mainly large animal**” but will see smaller animals **for emergencies or by appointment** (as described by a reviewer). ## Services Based on the clinic website and the written reviews available: - **Farm/livestock veterinary work** (website): - **Dairy, beef, suckler cattle** - **Sheep** - **Game & poultry** - **Smallholders** - **AI service** (website). - **Urgent and emergency care** (structured clinic data lists emergency veterinary services; reviews describe urgent access and out-of-hours visits), with examples including: - **Poultry**: examination and medication/treatment for a sick chicken; euthanasia for a hen with peritonitis. - **Goats**: assessment and treatment attempt for suspected bladder stone; euthanasia when prognosis was poor. - **Equine**: urgent visits for a filly (two urgent call-outs plus one planned visit mentioned). - **Dogs (limited/exception-based)**: one review describes support for a “poorly cocker spaniel,” and another notes smaller animals are seen for emergencies or with an appointment. ## People Names and roles are only included where reviews indicate them: - **Alex (vet)**: mentioned giving a chicken a **full examination**, providing **medication/treatment**, and explaining things in a way that left the owner feeling “listened to” and “settled.” - **Mel (front-of-house/admin)**: praised for handling the **initial call** and being **welcoming and helpful** at the end of the visit. - **Catriona (vet)**: described attending a pygmy goat **in the evening and again on Saturday**, being clear when the animal was “beyond help,” and carrying out euthanasia **kindly** and “efficiently.” - **Evan (vet)**: mentioned in two separate situations—supporting a **dog** where the owner felt he “went the extra mile,” and providing compassionate care during a **poultry euthanasia** decision. ## Reviews **4.9 stars from 44 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access for urgent problems**, including seeing an unregistered poultry case within an hour. - **Large-animal focus with some flexibility for smaller animals**: one owner states it’s “mainly large animal vets” but they will see smaller animals “if it’s an emergency or with an appointment,” and another wishes the service could be extended further to domestic pets. - **Out-of-hours attendance** is described (evening and Saturday visits for a goat). - **End-of-life care** is a recurring topic, with multiple owners highlighting compassionate handling of euthanasia decisions for poultry and a goat. - A couple of reviews mention **cost being “reasonable,”** but no specific prices are provided.

## Summary Sprinz & Nash describes itself as a three-branch companion-animal practice (cats and dogs) and lists services like pet wellness screenings and repeat prescriptions. Your structured clinic data also flags it as a veterinary nurse training facility and as providing emergency/urgent veterinary services (the website summary we have doesn’t add detail on how this works in practice). From the latest reviews, decision-relevant positives are that some owners say they can “always be seen if there’s a problem,” and multiple reviewers single out reception and nursing staff as helpful. The main cautions are a few recent reports of conflicting information about procedures/medications, concerns about how some larger dogs are handled, and frustration with fees and repeat charging for follow-ups/short medication courses. ## Services Based on the website summary, structured clinic data, and what reviewers describe: - Companion-animal care (website explicitly mentions cats and dogs; one reviewer also mentions their rescue hamsters being treated). - Pet wellness screenings. - Repeat prescriptions. - Urgent/emergency veterinary services are listed in your structured clinic data (no further detail provided in the website summary we have). - Treatment of infections/medical issues with prescribed medications (e.g., antibiotics and anti-inflammatories are mentioned in reviews). - Veterinary nurse training facility (per structured clinic data). ## Pricing Explicit prices mentioned in reviews: - Consultation: **£69** (noted by one reviewer as the initial consult fee, and again as the follow-up consult fee without a plan). - Antibiotics: **£35** (a 3-day supply at first visit; later **£35** again for a further 2 days, per the same reviewer). - Anti-inflammatory: **£38** (prescribed alongside antibiotics, per the same reviewer). - A plan called **“Pet Plan Plus”** is mentioned as covering the follow-up consultation for one reviewer (no plan price or full inclusions stated). ## People No clinicians are named in the information provided. What owners consistently comment on instead: - **Reception and nursing team:** described in multiple reviews as “great,” “helpful,” and friendly; one unhappy reviewer still notes “a couple of lovely veterinary nurses” who tried to help. - **Vets/clinical decision-making (mixed feedback):** some owners describe very positive care and a sense the team tried to minimise costs while maintaining care; others report being given conflicting information about procedures and medication, including one report of medication that “wasn’t suitable and caused sickness.” ## Reviews **Google rating: 4.5 stars from 232 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Getting appointments when something is wrong:** one reviewer says they can always be seen if there’s a problem. - **Staff experience varies by role:** reception and nurses are repeatedly praised for being helpful; complaints focus more on vet/management communication and follow-through. - **Communication concerns:** one reviewer reports being told to “Google” medication side effects; another reports conflicting information on procedures. - **Handling/fit for certain pets (conflict noted):** one reviewer advises the clinic is better with cats/small dogs and says large-dog handling is an issue; other reviews are broadly positive without specifying pet size. - **Costs and charging structure:** one detailed review describes paying £69 for a consult and being dispensed short antibiotic supplies requiring further paid medication and (without a plan) another £69 follow-up consult; another reviewer links dissatisfaction to fees alongside concerns about understaffing and waiting. - **Waiting time/overstretch:** one reviewer describes a long wait for a lunchtime appointment and feels the practice is overstretched; other reviewers don’t mention delays.