Avonvale Veterinary Practice Ltd

I can’t thank Carys, Claire, and the whole team at Avonvale Vets enough for the care they’ve given my horse over what has been an incredibly challenging 6 months. From supporting us through my horses fracture to dealing with various (very stressful!) self-inflicted injuries afterwards, they have been absolutely outstanding throughout. Every single person - from the reception team to the vets themselves - has been so kind, patient, and reassuring. They always took the time to explain everything clearly, never rushed decisions, and were always at the end of the phone whenever I needed advice or reassurance. Their professionalism, compassion, and genuine care for both horse and owner truly stood out. You never really know how good your vets are until you really need them… and this year I’ve found out just how exceptional Avonvale Vets are. I’m incredibly grateful and wouldn’t hesitate to recommend them to anyone! THANK YOU AVONVALE!!

Whilst the vetting was thorough and fine. The vet who came out, was quite rude. Very blunt, didn’t really speak and made the whole event quite uncomfortable and nerve wracking for myself, and the horses seller. The job was done at the end of the day, but customer service in person wasn’t great. Can’t fault the reception team though. I am not local so had numerous phone calls with them, and they were friendly, helpful and informative each time. However, after the vetting, payment was taken prior to an invoice being sent. I was expecting an invoice first.

So appreciated having a pragmatic, professional vetting. Friendly, extremely knowledgeable and informative. It wasn’t just pass or fail, it was a balance of what I wanted and whether the horse would be able to do it and potential compromises. A pre purchase examination isn’t a guarantee but it provided information to let me make an informed decision. Absolutely recommend Clair without hesitation.

So appreciated having a pragmatic, professional vetting. Friendly, extremely knowledgeable and informative. It wasn’t just pass or fail, it was a balance of what I wanted and whether the horse would be able to do it and potential compromises. A pre purchase examination isn’t a guarantee but it provided information to let me make an informed decision. Absolutely recommend Clair without hesitation.

The practice vetted my new pony for me and I was very happy. I am out of area and went with Avonvale based on positive recommendations. Carys was very helpful, thorough and she kept me informed throughout. We are delighted with our new pony!

The practice vetted my new pony for me and I was very happy. I am out of area and went with Avonvale based on positive recommendations. Carys was very helpful, thorough and she kept me informed throughout. We are delighted with our new pony!

Claire was so lovely and so knowledgeable at my horses vetting, it was really a fantastic experience abd left me feeling like I can really trust that my horse is well and I made the right purchase thanks to Claire's expertise. But even the staff at the reception was incredibly friendly and so helpful, always with a smile. So thanks so much team Avonvale!

Claire was so lovely and so knowledgeable at my horses vetting, it was really a fantastic experience abd left me feeling like I can really trust that my horse is well and I made the right purchase thanks to Claire's expertise. But even the staff at the reception was incredibly friendly and so helpful, always with a smile. So thanks so much team Avonvale!

Would highly recommend all of the team at Avonvale - they have looked after our equine family for over 20 years now. Claire is exceptional with both our competition ponies, and our elderly retired ones - she is pragmatic, supportive and hugely responsive. Not afraid of the difficult conversations, which she handles with equal amounts of sensitivity and pratical advice. I completly trust her and her team to do the best for our ponies - as well as hugley knowledgeable and current, they are transparent, honest and always available. Thank you

Fantastic service from Clare and Lucy last week, the first for me as a fully ambulatory practice. Any worries I had about the move to being fully ambulatory were well and truly put to rest. In one visit (at a time and day of my choice, 2 working days after my enquiry) my horse was examined, x-rayed and treated all whilst at home so minimal stress for him and no transportation time or fees. Thank you as always!