Focus Referrals

I would highly recommend Focus Referrals, especially James in particular. We have been under their care for the past 6 months, our Frenchie’s eye has been quite a difficult case. James helped us and talked through each option with detail that you could understand. Our dog wasn’t the easiest for James to treat some days but he always persevered. We had regular contact via email with updates sent to Focus and had quick responses. James inevitably saved our dogs eye and we will be forever grateful. I hope we never have to return but I wouldn’t think twice where to go if we ever have eye problems in the future! Thanks a lot James!

Mike was very calming with our dog and explained everything in a way we understood. So pleased we found Focus Referrals

Extremely high professional standard, and personal and compassionate care. We trust Mike and team entirely with our dog’s eye health and we couldn’t fault anything about the practice. It is exceptional.

Our pug goes every 6 months after her diagnosis, vet extremely thorough, explains every detail. Lovely friendly manner.

Excellent service from the moment I stepped through the door. I knew my Dog was in good hands with James, the eye specialist. Thank you.

Our dog's eye problems (and potential blindness) were handled rapidly and expertly by Focus Referrals. I can't recommend them highly enough, always professional and understanding even in an emergency.

Very professional and thorough vets. Helen who we see is amazing, all questions answered .Goes through everything thoroughly.Excellant manner with both client and pet . Never rushed. Lovely clean welcoming practice, very caring staff .

Excellent practice everything well explained and Mike is so caring. Would highly recommend

We recently noticed our Basset Hound had developed a cloudy eye. Our usual vets referred us to Focus Referrals, where we met Mark, who confirmed it was a cataract. He talked us through all the options and helped us understand the long-term implications of treatment versus no treatment. Because of the risk of glaucoma, we felt surgery was the right decision, and Mark carried it out with excellent results so far. It’s now been a month since the operation and we’re really pleased we went ahead. The aftercare has been intense, so booking time off work turned out to be ideal. We were also reassured that any concerns could be emailed in, and the team genuinely meant it, they monitor the inbox closely. When we needed advice, Mark responded quickly with both a call and an email, which really helped us get our dog’s inflammation under control. The veterinary nurses have also been fantastic throughout. They were understanding, attentive, and always patient when we had questions. During what can be an overwhelming period of multiple medications and strict routines, their calm reassurance made a real difference. Focus also provides very helpful printed guides to track medications and eye drop schedules, which has been invaluable in keeping everything organised during recovery. We were worried about whether insurance would pay out, but the admin team at Focus were fantastic. They raised the claim for us and explained the process clearly. They were efficient, prompt, and really supportive through what is always a stressful time. Surgery is never an easy decision, but looking back, we’re very grateful to have been referred to Focus and to Mark. We feel reassured that our Basset’s long-term eye health is in excellent hands. Thank you to the whole team.