Companion Care (Banbury) Ltd T/A Vets4Pets

Examples mentioned by reviewers include a £40 charge for brief cyst treatment that the owner believed would be covered by a consultation, £40 for calming tablets plus a £28 prescription fee, and a £76.21 kitten consultation/medication bill that the owner felt was unnecessary. Several reviews also mention confusion over what the Complete Care plan covers.

Companion Care (Banbury) Ltd trading as Vets4Pets is a corporate Vets4Pets small-animal practice in Banbury, with a modern, well-equipped setup and status as a veterinary nurse training facility. The clinic’s website highlights in-house diagnostics and imaging, including laboratory testing, digital X-ray and ultrasound, along with separate dog and cat wards and an isolation unit. Out-of-hours care is arranged through a Medivet 24 Hour service. Recent customer feedback is mixed overall, with praise for some vets but repeated concerns about communication, admin handling and clarity around charges.

Services

•Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring.
•Imaging: digital X-ray and ultrasound.
•Surgery and procedures: anaesthesia, operating theatre, orthopaedics and dentistry.
•Hospital and inpatient facilities: separate dog and cat wards, an isolation unit and an oxygen chamber.
•Routine and preventive care: microchipping, nurse clinics, weight clinics, nutritional advice, and prescriptions/medication supply. Recent reviews also mention vaccinations, rabies paperwork, routine consultations, and medication prescribing.
•Plans: health plans are offered, including a Complete Care plan mentioned by reviewers, although several reviews say there was confusion over what was included.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are more critical of price clarity than of the general price level, with several owners saying charges or exclusions were not explained clearly.

People

Named vets on the clinic website include

•Kate Dunphy — Lead Veterinary Surgeon (BVet Med, MRCVS)
•Sine Kucur — Veterinary Surgeon (MRCVS); the website says she graduated in 2014, pursued a Masters Degree related to surgery, and has interests in surgery, radiology and emergency medicine

Review feedback about the wider team is mixed: some owners say the vets are friendly and know what they are doing, while reception and front-of-house communication are criticised much more often.

Reviews

Google rating: 4.4/5 from 283 reviews. Recent written feedback is noticeably more negative than that headline rating, although there are a couple of short positive comments with little detail.

•Communication and front-desk service are the strongest recurring complaints, with several reviewers describing phone or reception interactions as abrupt, dismissive or rude.
•Charges and value for money come up repeatedly, especially where owners felt they were billed for treatment, medication or follow-up care that had not been explained clearly in advance.
•Consent and clinical communication are another theme: one reviewer says a kitten underwent an unnecessary procedure without permission, and another says potential side effects were not explained before a LIBRELA injection.
•Administrative errors are also mentioned, particularly around rabies vaccination paperwork, with one reviewer saying a date error in a pet passport led to travel problems and a repeat charge for vaccination.

Reviews for Companion Care (Banbury) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 283 we track in total. Recent reviews may not be representative of overall sentiment.

Tom Price

1 month ago

Don’t recommend

Glen Bonner

3 months ago

Hanan Jamal

4 months ago

Great for Pets

Tony Sanderson

The vets are friendly and know what they are doing but which out for the pricing, I have the complete care package and that gets me 2 free consultations, on of the I used as my dog had a nasty cyst on her back, th vet look at her and said she just needed to squeeze it she took her in the back for around 2 minutes and changed me £40 she did no mention that that would not be included in the consultation I had paid for, I would have donut myself if I'd known. Then we wanted some medication to keep her calm in the car for long journeys, they wanted £40 for the tables online they cost me £2.50 that is a mark up of 1500%. I would recommend not getting the meds from them, they do change £28 just for the prescription and she didn't even see the dog.

JL Vetner

5 months ago

I called on a Saturday afternoon to politely and hopefully enquire if there were any appointment slots available; after discovering my dog had an ear wound. Because it is the weekend many clinics are closed. I (logically and reasonably) asked if my pets records were available given that I am registered at a nearby Vets For Pets, and pay for the Complete Care Plan for two dogs. Vets for Pets uses a centralised website and app for members, and as such thought it was worthy of understanding the application of this. The employee explained that the Vet for Pets clinics have no relation to each other. I appreciate the clarification, and I also believe that making genuine enquiries such as this should be basic customer care and received by staff as non-controversial. Unfortunately the engagement from the employee who answered the phone was abrupt, dismissive and the tone impressively lacking any empathy or respect. She spoke to me as though I'd asked something deeply ridiculous and insane, rather than what could be considered a basic question from a paying customer; and then offered no alternative suggestions for care or support for my injured pet. Dismissive and hostile. I am always puzzled when critical customer touchpoint roles are filled by people who lack basic human engagement skills. A great opportunity presents itself for training and development for this staff member; hoping she gets the support she needs. Animal lovers are some of the best humans I've met; anyone who works in a vet clinic and expresses zero interest in discussing an animal in distress is not a good match.

Christian Finn

7 months ago

We took our dog to Vets 4 Pets on September 5th 2025. She was suffering weakness and pain in her hind legs. Our dog was given an injection of a drug called LIBRELA. Only 12 days later, we had to have our dog put to sleep as she was no longer able to stand or walk. On their own website, the manufacturers of the drug state that the vet should "always provide and review the Client Information Sheet with the dog owner prior to each injection of LIBRELA. Advise owners of the adverse reactions that may occur following the administration of LIBRELA including balance problems, trouble walking, weakness, trouble standing..." These are all the adverse reactions that my dog suffered, and the vet at Vets 4 Pets mentioned NONE OF THEM. NOT A SINGLE ONE. We were not provided with a client information sheet to review. There was no mention of any potential side effects before the drug was administered. I would urge anyone thinking about taking their pet to Vets 4 Pets to seriously reconsider their decision. And if you are offered LIBRELA by any vet, please make sure that you've been informed about the potential side effects before giving your consent.

We took our dog to Vets 4 Pets on September 5th 2025. She was suffering weakness and pain in her hind legs. Our dog was given an injection of a drug called LIBRELA. Only 12 days later, we had to have our dog put to sleep as she was no longer able to stand or walk. On their own website, the manufacturers of the drug state that the vet should always provide and review the Client Information Sheet with the dog owner prior to each injection of LIBRELA. Advise owners of the adverse reactions that may occur following the administration of LIBRELA including balance problems, trouble walking, weakness, trouble standing... These are all the adverse reactions that my dog suffered, and the vet at Vets 4 Pets mentioned NONE OF THEM. NOT A SINGLE ONE. We were not provided with a client information sheet to review. There was no mention of any potential side effects before the drug was administered. I would urge anyone thinking about taking their pet to Vets 4 Pets to seriously reconsider their decision. And if you are offered LIBRELA by any vet, please make sure that you've been informed about the potential side effects before giving your consent.

. Chase

The worst vet service we have ever had. We took our dog in January for a rabies vaccination. We book a ferry in Sept. We it got close to the date so we made sure we had the pet passport ready only to discover the put the wrong year. They put 2024 instead of 2025. I took the passport back and said they put the wrong year for the rabies vaccine. Vet that did the vaccine was on vacation so they just crossed off the year and put 2025 and put initials near. I asked if it needs a stamp or anything they reply no. So next day we go to the ferry and they refuse us because of the year change and accuse me of changing the year saying a vet would not have done this. They said they would have given a new paper with correct information. Then to find out they have the wrong vaccination. For the prices they charge you would think they would actually listen to the customer wants and not just do whatever they want. So after losing 800 quid on the ferry the next day we demanded for a rabies vaccination in which we should have already had. The receptionist first refused to help. But the vet that was there actually helped. But of course charged us again for the vaccine we wanted in January. I am not sure who is running the VETS for Pets in Banbury but they clearly do not listen to the customer or even care about return business. Simply appalling service.

Tin Beef

8 months ago

Scam… didn’t even know the right dates for a vaccination. And charged us for one appointment to tell me my cat is fine and there is no need to worry to have to go to another appointment and pay for it for them to tell me she’s not fine and then had to pay for medication. Obviously no care for animals in there, and had to pay twice for something that could have been sorted weeks ago. Would not reccomend