Companion Care (Banbury) Ltd T/A Vets4Pets – Vets in Banbury
Clinic Overview
Examples mentioned in reviews include a £40 charge for brief cyst treatment that the owner did not expect outside a consultation, £40 for calming tablets plus a £28 prescription fee, and complaints about paying again after problems with vaccination paperwork. Several reviewers also say there was confusion over what the Complete Care plan includes.
Services
- •Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, along with blood pressure monitoring.
- •Imaging and procedures: digital X-ray, ultrasound, anaesthesia, an operating theatre, orthopaedics and dentistry.
- •Hospital facilities: separate dog and cat wards, an isolation unit and an oxygen chamber.
- •Routine and preventive care: microchipping, nurse clinics, weight clinics, nutritional advice, prescriptions and medication supply. Recent reviews also mention vaccinations, rabies paperwork, routine consultations and medication prescribing.
- •Plans and ongoing care: health plans are available, including Complete Care, which several reviewers mention when discussing consultations and prescription charges.
- •Emergency arrangements: out-of-hours care is provided through a Medivet 24 Hour service.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent feedback is more critical of price clarity and add-on charges than of the overall price level, with several owners saying treatment, medication or plan exclusions were not explained clearly in advance.
Examples mentioned in reviews include a £40 charge for brief cyst treatment that the owner did not expect outside a consultation, £40 for calming tablets plus a £28 prescription fee, and complaints about paying again after problems with vaccination paperwork. Several reviewers also say there was confusion over what the Complete Care plan includes.
People
Named vets on the clinic website include
- •Kate Dunphy — Lead Veterinary Surgeon (BVet Med, MRCVS)
- •Sine Kucur — Veterinary Surgeon (MRCVS), with stated interests in surgery, radiology and emergency medicine
Reviews suggest owners are often happier with the vets’ manner and clinical input than with reception or front-desk communication.
Reviews
Google rating: 4.4/5 from 286 reviews. Recent written feedback is notably more negative than that headline rating, although there are a couple of short positive comments praising the service.
- •Communication and reception handling are the most consistent complaints, with several reviewers describing phone or front-desk interactions as abrupt, dismissive or rude.
- •Charges and value for money come up repeatedly, especially where owners felt consultation cover, medication costs or prescription fees were not explained clearly.
- •Administration and paperwork issues are another recurring theme, particularly around rabies vaccination records and travel documentation.
- •Clinical communication and consent are also criticised in some reviews, including complaints about side effects not being explained before a LIBRELA injection, a procedure on a kitten said to have gone ahead without permission, and one report that a needed recheck was not recorded properly.
