Companion Care (Banbury) Ltd T/A Vets4Pets

Great for Pets

The vets are friendly and know what they are doing but which out for the pricing, I have the complete care package and that gets me 2 free consultations, on of the I used as my dog had a nasty cyst on her back, th vet look at her and said she just needed to squeeze it she took her in the back for around 2 minutes and changed me £40 she did no mention that that would not be included in the consultation I had paid for, I would have donut myself if I'd known. Then we wanted some medication to keep her calm in the car for long journeys, they wanted £40 for the tables online they cost me £2.50 that is a mark up of 1500%. I would recommend not getting the meds from them, they do change £28 just for the prescription and she didn't even see the dog.

I called on a Saturday afternoon to politely and hopefully enquire if there were any appointment slots available; after discovering my dog had an ear wound. Because it is the weekend many clinics are closed. I (logically and reasonably) asked if my pets records were available given that I am registered at a nearby Vets For Pets, and pay for the Complete Care Plan for two dogs. Vets for Pets uses a centralised website and app for members, and as such thought it was worthy of understanding the application of this. The employee explained that the Vet for Pets clinics have no relation to each other. I appreciate the clarification, and I also believe that making genuine enquiries such as this should be basic customer care and received by staff as non-controversial. Unfortunately the engagement from the employee who answered the phone was abrupt, dismissive and the tone impressively lacking any empathy or respect. She spoke to me as though I'd asked something deeply ridiculous and insane, rather than what could be considered a basic question from a paying customer; and then offered no alternative suggestions for care or support for my injured pet. Dismissive and hostile. I am always puzzled when critical customer touchpoint roles are filled by people who lack basic human engagement skills. A great opportunity presents itself for training and development for this staff member; hoping she gets the support she needs. Animal lovers are some of the best humans I've met; anyone who works in a vet clinic and expresses zero interest in discussing an animal in distress is not a good match.

We took our dog to Vets 4 Pets on September 5th 2025. She was suffering weakness and pain in her hind legs. Our dog was given an injection of a drug called LIBRELA. Only 12 days later, we had to have our dog put to sleep as she was no longer able to stand or walk. On their own website, the manufacturers of the drug state that the vet should always provide and review the Client Information Sheet with the dog owner prior to each injection of LIBRELA. Advise owners of the adverse reactions that may occur following the administration of LIBRELA including balance problems, trouble walking, weakness, trouble standing... These are all the adverse reactions that my dog suffered, and the vet at Vets 4 Pets mentioned NONE OF THEM. NOT A SINGLE ONE. We were not provided with a client information sheet to review. There was no mention of any potential side effects before the drug was administered. I would urge anyone thinking about taking their pet to Vets 4 Pets to seriously reconsider their decision. And if you are offered LIBRELA by any vet, please make sure that you've been informed about the potential side effects before giving your consent.

We took our dog to Vets 4 Pets on September 5th 2025. She was suffering weakness and pain in her hind legs. Our dog was given an injection of a drug called LIBRELA. Only 12 days later, we had to have our dog put to sleep as she was no longer able to stand or walk. On their own website, the manufacturers of the drug state that the vet should "always provide and review the Client Information Sheet with the dog owner prior to each injection of LIBRELA. Advise owners of the adverse reactions that may occur following the administration of LIBRELA including balance problems, trouble walking, weakness, trouble standing..." These are all the adverse reactions that my dog suffered, and the vet at Vets 4 Pets mentioned NONE OF THEM. NOT A SINGLE ONE. We were not provided with a client information sheet to review. There was no mention of any potential side effects before the drug was administered. I would urge anyone thinking about taking their pet to Vets 4 Pets to seriously reconsider their decision. And if you are offered LIBRELA by any vet, please make sure that you've been informed about the potential side effects before giving your consent.

The worst vet service we have ever had. We took our dog in January for a rabies vaccination. We book a ferry in Sept. We it got close to the date so we made sure we had the pet passport ready only to discover the put the wrong year. They put 2024 instead of 2025. I took the passport back and said they put the wrong year for the rabies vaccine. Vet that did the vaccine was on vacation so they just crossed off the year and put 2025 and put initials near. I asked if it needs a stamp or anything they reply no. So next day we go to the ferry and they refuse us because of the year change and accuse me of changing the year saying a vet would not have done this. They said they would have given a new paper with correct information. Then to find out they have the wrong vaccination. For the prices they charge you would think they would actually listen to the customer wants and not just do whatever they want. So after losing 800 quid on the ferry the next day we demanded for a rabies vaccination in which we should have already had. The receptionist first refused to help. But the vet that was there actually helped. But of course charged us again for the vaccine we wanted in January. I am not sure who is running the VETS for Pets in Banbury but they clearly do not listen to the customer or even care about return business. Simply appalling service.

The worst vet service we have ever had. We took our dog in January for a rabies vaccination. We book a ferry in Sept. We it got close to the date so we made sure we had the pet passport ready only to discover the put the wrong year. They put 2024 instead of 2025. I took the passport back and said they put the wrong year for the rabies vaccine. Vet that did the vaccine was on vacation so they just crossed off the year and put 2025 and put initials near. I asked if it needs a stamp or anything they reply no. So next day we go to the ferry and they refuse us because of the year change and accuse me of changing the year saying a vet would not have done this. They said they would have given a new paper with correct information. Then to find out they have the wrong vaccination. For the prices they charge you would think they would actually listen to the customer wants and not just do whatever they want. So after losing 800 quid on the ferry the next day we demanded for a rabies vaccination in which we should have already had. The receptionist first refused to help. But the vet that was there actually helped. But of course charged us again for the vaccine we wanted in January. I am not sure who is running the VETS for Pets in Banbury but they clearly do not listen to the customer or even care about return business. Simply appalling service.

Scam… didn’t even know the right dates for a vaccination. And charged us for one appointment to tell me my cat is fine and there is no need to worry to have to go to another appointment and pay for it for them to tell me she’s not fine and then had to pay for medication. Obviously no care for animals in there, and had to pay twice for something that could have been sorted weeks ago. Would not reccomend

I would not recommend to go here. The reception staff and head vet nurse are all very rude and even threatened me over the phone. They completed a procedure on my little kitten that was not necessary and didn’t ask for permission from myself as her owner to do so. There is no accountability from this practice at all and the training in which is given to the staff is poor. Expect to be spoken down to and belittled for trying to get your pet some help. Would recommend else where to go for your pets safety and your own emotional well-being as the encounters had with this practice were not pleasant at all! BE CAREFUL GOING HERE.

Absolutely disgusted in the service today, my seventeen year old daughter brought her kitten in today for her booked vaccinations the vet took one look at her and said she looks around 7 weeks old we won’t be able to do the vaccine? Kittens can have their first vaccine from 6-8 weeks even though we was told she was 9 weeks old she then started questioning my daughter has she had de worm which she said she’s just had it two days ago she then convinced her to have a consultation to give her medication, medication for what the kitten has already had she’s had a free kitten check with Medivet it was completely unnecessary to give her a consultation and prescribe de worm which the kitten has already had and then land her with a £76.21 bill absolutely disgusting! If you couldn’t do the vaccines she should of been told this and let her go. She’s then given over £80 then asked by the receptionist for £10 more being naive and this being a new experience visiting the vets and being made to buy medication she didn’t require she gave over the extra not noticing she only got given minor change so the receptionist has short changed her why did she ask for extra money?? will be investigating this and asking for evidence. No receipt given also I had called the receptionist to query and she was extremely rude to myself never known service like this and took great advantage of a young girl. The vet themselves gave her no information didn’t really talk took her kitten away come back laughing and prescribing medication they could quite clearly tell she was a younger girl and wasn’t understanding of why. I’m appalled why is the receptionist asking for more money she ended up handing over £90 and not been given the correct change how is this allowed? Left my daughter with no money and extremely upset! I will be making an official complaint and will be enquiring about the over payment and would require evidence! Awful treatment and customer service diabolical no customer service skills taking more money off a young adult and now we have to pay out again to return to medivet completely unnecessary, waste of time and overcharging just terrible