Carterton Vets Ltd

- Owners often describe the staff as kind, caring, friendly, professional, and unhurried, including with nervous dogs and long-term clients. - Urgent care remains a strong theme, with examples including prompt help for a cat with a wound and rapid assessment followed by same-day surgery for a paw injury. - Communication and support are recurring positives, with reviewers saying the team gives advice, explains things clearly, and handles difficult situations with sensitivity.

Services

•Routine veterinary care for cats and dogs, including health checks, follow-up visits, and general consultations.
•Urgent assessment and treatment, with recent examples including a cat seen promptly for a wound and a dog seen within around two hours after a paw injury.
•Surgical care, including a same-day case where a dog went from consultation to surgery and was back home that evening.
•Wound care and injury management.
•Support with serious illness and end-of-life care, with one owner praising how the team looked after their dog and family after a cancer diagnosis.
•A separate seating setup for dogs and cats or smaller pets, which owners say helps create a calmer waiting experience.
•Veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Renata: praised by name for compassionate support during a difficult end-of-life visit.
•Grahame: praised by name for compassionate care and support; earlier reviews also recommended Graham for listening well, answering questions, and giving advice owners felt confident following.
•Olaxys: named in a review describing fast urgent care and same-day surgery after a paw injury.
•The wider team is frequently described as kind, caring, friendly, helpful, professional, and thorough.

Reviews

Google rating: 4.6/5 from 200 reviews. Recent feedback is largely positive overall, with most comments praising the team’s manner and responsiveness, alongside a small number of negative reviews.

•Owners often describe the staff as kind, caring, friendly, professional, and unhurried, including with nervous dogs and long-term clients.
•Urgent care remains a strong theme, with examples including prompt help for a cat with a wound and rapid assessment followed by same-day surgery for a paw injury.
•Communication and support are recurring positives, with reviewers saying the team gives advice, explains things clearly, and handles difficult situations with sensitivity.
•A small number of negative reviews mention dissatisfaction with staff attitude or care, but these are outweighed by much stronger recent praise.