Tremain Veterinary Group

- Recent feedback is mixed, with positive comments about a friendly, helpful approach and appreciation from one owner whose dog received thorough testing. - Some owners highlight good communication around costs and felt they were given clear choices before treatment went ahead. - Positive service examples include helping a stray dog in poor condition and calm, reassuring handling during a nail clip.

Tremain Veterinary Group is a small-animal practice established in the early 1970s and is part of CVS. The practice offers in-house diagnostics, routine preventive care and a broader range of referral-led services, with out-of-hours emergency care provided by Medivet Woodstock. Recent feedback is mixed, with praise for friendliness, helpfulness and cost transparency alongside some complaints about access, communication and perceived standards of care.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, six-month health checks, nurse clinics, puppy parties, microchipping and neutering.
•Diagnostics and monitoring: in-house lab work, X-ray, ultrasound, diagnostic testing, blood pressure checks and other imaging support. One reviewer particularly praised the thorough testing carried out for their dog.
•Surgery and dentistry: dentistry, general surgery, and referral services in orthopaedics, cardiology, internal medicine and soft-tissue surgery.
•Additional support: anal sac expression, grooming and nail clipping, pet travel documentation for Great Britain, and home visits. Reviews include examples of gentle handling during a nail clip and help given to a stray dog with ticks and a badly matted coat.
•Animals treated: dogs, cats, rabbits, guinea pigs, gerbils, hamsters and ferrets.
•Emergency care and accreditation: daytime support is through the practice, with out-of-hours emergency care via Medivet Woodstock with full-time night staff. The practice is listed as RCVS Core Standards accredited and a Cat Friendly Clinic (Silver).

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback also points to higher costs, although one owner said fees for examination and treatment were explained clearly in advance.

People

No individual staff members are named in the available information.

Reviews

Google rating: 4.3 stars from 39 reviews.

•Recent feedback is mixed, with positive comments about a friendly, helpful approach and appreciation from one owner whose dog received thorough testing.
•Some owners highlight good communication around costs and felt they were given clear choices before treatment went ahead.
•Positive service examples include helping a stray dog in poor condition and calm, reassuring handling during a nail clip.
•Negative reviews focus on feeling unheard, difficulty getting appointments, delayed follow-up, and concerns from some owners about whether cost was being prioritised over care.

Reviews for Tremain Veterinary Group

Note: Showing the 10 most recent Google reviews out of 39 we track in total. Recent reviews may not be representative of overall sentiment.

Nikki Lane

2 years ago

Disappointing service, poor care towards my very sick dog. Felt they weren't listening to me.

michele michele.dearman@goolemail.com

Always friendly and helpful with problems

sharon lewis

So very grateful to all at the Carterton Surgery, did all they could to help a poor stray with ticks and a very matted coat. Thank you so much!

Nicola Giles

Rosie Bristow

Great vets, but expensive but so are all small animal vets

Daisy White

3 years ago

I am so happy I have found this vets. By far the best vets I’ve been too. The vet that examined my dog was fantastic and did all the tests I was after for my pooch - all the tests were done to to a great level - really stood out to previous vets I have been too. I also liked how I was made aware of the cost of examination and treatments to give me that option. The vets has a really lovely feel good feeling to it - I look forward to it being my permanent vet from now on.

Lauren

4 years ago

I’m only putting a star on here because I have to , to write this review . What can I say , this veterinary practice is far more concerned with money than animal care . Took my Staffie in with a swollen eye . The vet has basically left the dog without any form of care . He didn’t want to give the dog antibiotics as he was more interested in charging me a grand for unnecessary dental treatment . So we’ll now be looking for an alternative vet with some compassion and love for my pooch .. As it was I couldn’t get a vets appointment for 3 weeks in Carterton because all the vets were on holiday . Event the veterinary receptionist suggested that the only concern of this practice was money , that should have been a red flag for me .. Now I’ve seen it for myself ..

Dan Carr

We have always used Tremains Vets firstly in Witney then latterly in Carterton. Its not been a fleeting relationship - Tremains has been the family vets for as long (if not longer) than I've been alive. Always found them to be very helpful and never had a problem. We use Carterton as the surgery is smaller (and we live about 5 mins walk away) and my Labrador who to be honest is a plonker around other animals is much more comfortable there. Absolutely disgusted that when I rang up as my dog was really unwell and needed a vet to be told they don't have a vet in Carterton for over two weeks - they only have Witney and then only the ONE vet. REALLY? No option really, had to find another practice and quick, found their competitors and got an appointment very quick. Only to have salt rubbed into my wounds when Tremains ring and ask why another vets practice are wanting my dogs records. In short a customer lost, when I needed Tremains most they weren't there. When my dog needed them in an environment he trusted close to home, they weren't there. They abandoned us, so its time to abandon them.

Giancarlo Arcieri

5 years ago

I took my dog to Tremain's for a nail clip as having many black nails iv been to scared to attempt myself as iv gone to far before. I was not allowed in due to current pandemic reasons but I could hear the two vet girls reassuring my dog with lots of love and treats after every few clips, after the session my dog came out of the room looking all happy and spoilt. Lovely girl vets with a genuine heart for pets.

susan prachner

6 years ago

I had a diagnosis of grade 4 heart murmur for my dog. The vet I saw on the day realised I was very worried. She told me she would arrange for a scan and call me to advise. That was two weeks ago. I called the surgery after a week and got the impression she had forgotten but would be given my message. Another week has gone by without a word. This is totally unacceptable and unprofessional for a veterinary practice who are supposed to care about the animals needing their expertise and help. I will never go to this vet again and suggest others do not do so.