Tremain Veterinary Group – Vets in Carterton
Clinic Overview
Tremain Veterinary Group is a small-animal practice established in the early 1970s. The website describes in-house diagnostics (lab work, ultrasound and X‑ray) plus a wide set of routine services (vaccinations, parasite control, neutering, microchipping) alongside referral services in areas such as orthopaedics, cardiology, internal medicine and soft-tissue surgery. Reviews are mixed: several owners mention good communication about costs and gentle handling (for example during nail clipping), while others report serious issues around access to appointments, follow-up not happening after a promised call, and feeling the practice prioritised money over care.
Services
Based on the clinic website summary and the reviews, services and capabilities mentioned include
- •Consultations and routine preventive care: vaccinations, parasite control, six‑month health checks, nurse clinics, puppy parties
- •Microchipping
- •Neutering
- •Dentistry
- •Surgery, plus referral services listed for
- •Orthopaedic surgery
- •Soft tissue surgery
- •Cardiology
- •Internal medicine
- •Diagnostics: in-house lab, X‑ray, ultrasound, diagnostic tests & imaging
- •Blood pressure checks
- •Grooming & nail clipping (a nail clip experience is described in a review, including reassurance and treats during the procedure)
- •Anal sac expression
- •Pet travel documentation (GB)
- •Home visits
Emergency arrangements (as stated on the website): support is provided during normal hours by contacting the practice; out of hours, emergency care is provided by Medivet Woodstock with full-time night staff.
Animals treated (from the website): dogs, cats, rabbits, guinea pigs, gerbils, hamsters and ferrets.
Accreditations (from the website): RCVS Core Standards; Cat Friendly Clinic (Silver).
People
- •One review describes “two vet girls” during a nail clip who reassured a nervous dog, used treats after “every few clips,” and returned the dog “happy and spoilt.”
- •Another reviewer specifically valued being told the costs of examination and treatments in advance so they could choose how to proceed.
- •A different reviewer describes a vet promising to arrange a scan for a dog with a grade 4 heart murmur and to call back, but says no call came despite follow-up from the owner.
Reviews
Google rating: 4.3 stars from 39 reviews. “”
- •Gentle handling and reassurance: one owner reports staff using treats and calming talk during a nail clip when the owner couldn’t be present.
- •Transparency about costs: one owner says they were made aware of examination and treatment costs before proceeding.
- •Helpfulness in specific situations: one review thanks the practice for helping a stray dog with ticks and a badly matted coat.
- •Concerns about continuity, access, and follow-up: multiple negative reviews describe not being able to get an appointment when needed (including being told there was no vet available for an extended period) and a promised call/scan arrangement not being followed through.
- •Disagreement about priorities in care: one reviewer felt the practice pushed “unnecessary dental treatment” instead of addressing an eye problem, while other reviews report positive experiences and problem-solving.
Animals Treated at Tremain Veterinary Group
Animals We Treat
Companion Animals
Opening Hours – Tremain Veterinary Group
Opening Hours
Hours
Reviews for Tremain Veterinary Group
Note: Showing the 5 most recent Google reviews out of 39 we track in total. Recent reviews may not be representative of overall sentiment.
Nikki Lane
a year ago
Disappointing service, poor care towards my very sick dog. Felt they weren't listening to me.
michele michele.dearman@goolemail.com
2 years ago
Always friendly and helpful with problems
sharon lewis
2 years ago
So very grateful to all at the Carterton Surgery, did all they could to help a poor stray with ticks and a very matted coat. Thank you so much!
Nicola Giles
2 years ago
Rosie Bristow
2 years ago
Great vets, but expensive but so are all small animal vets
Daisy White
2 years ago
I am so happy I have found this vets. By far the best vets I’ve been too. The vet that examined my dog was fantastic and did all the tests I was after for my pooch - all the tests were done to to a great level - really stood out to previous vets I have been too. I also liked how I was made aware of the cost of examination and treatments to give me that option. The vets has a really lovely feel good feeling to it - I look forward to it being my permanent vet from now on.
Lauren
3 years ago
I’m only putting a star on here because I have to , to write this review . What can I say , this veterinary practice is far more concerned with money than animal care . Took my Staffie in with a swollen eye . The vet has basically left the dog without any form of care . He didn’t want to give the dog antibiotics as he was more interested in charging me a grand for unnecessary dental treatment . So we’ll now be looking for an alternative vet with some compassion and love for my pooch .. As it was I couldn’t get a vets appointment for 3 weeks in Carterton because all the vets were on holiday . Event the veterinary receptionist suggested that the only concern of this practice was money , that should have been a red flag for me .. Now I’ve seen it for myself ..
Dan Carr
4 years ago
We have always used Tremains Vets firstly in Witney then latterly in Carterton. Its not been a fleeting relationship - Tremains has been the family vets for as long (if not longer) than I've been alive. Always found them to be very helpful and never had a problem. We use Carterton as the surgery is smaller (and we live about 5 mins walk away) and my Labrador who to be honest is a plonker around other animals is much more comfortable there. Absolutely disgusted that when I rang up as my dog was really unwell and needed a vet to be told they don't have a vet in Carterton for over two weeks - they only have Witney and then only the ONE vet. REALLY? No option really, had to find another practice and quick, found their competitors and got an appointment very quick. Only to have salt rubbed into my wounds when Tremains ring and ask why another vets practice are wanting my dogs records. In short a customer lost, when I needed Tremains most they weren't there. When my dog needed them in an environment he trusted close to home, they weren't there. They abandoned us, so its time to abandon them.
Giancarlo Arcieri
4 years ago
I took my dog to Tremain's for a nail clip as having many black nails iv been to scared to attempt myself as iv gone to far before. I was not allowed in due to current pandemic reasons but I could hear the two vet girls reassuring my dog with lots of love and treats after every few clips, after the session my dog came out of the room looking all happy and spoilt. Lovely girl vets with a genuine heart for pets.
susan prachner
5 years ago
I had a diagnosis of grade 4 heart murmur for my dog. The vet I saw on the day realised I was very worried. She told me she would arrange for a scan and call me to advise. That was two weeks ago. I called the surgery after a week and got the impression she had forgotten but would be given my message. Another week has gone by without a word. This is totally unacceptable and unprofessional for a veterinary practice who are supposed to care about the animals needing their expertise and help. I will never go to this vet again and suggest others do not do so.
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