Dog & Cat Vets in Carterton

## Summary Medivet Carterton (Jackson Vets) is part of the Medivet group and is set up for routine care alongside urgent same-day problems. In recent reviews, owners mention being offered a same-day appointment for a dog with pancreatitis, pets having procedures such as spaying, and staff stepping in with practical help (for example, cleaning a distressed cat that soiled during travel before vaccinations). The clinic is also listed as a veterinary nurse training facility. The Medivet website information also references a time-limited **free Mobility Pain Check** promotion. ## Services - **Same-day/urgent appointments (as reported by owners):** a short-notice, same-day visit for a dog with **pancreatitis**. - **Routine preventive care:** “yearly jabs” (vaccinations) are specifically mentioned. - **Surgery/procedures:** **spaying** is mentioned by an owner. - **Support for anxious or distressed pets:** owners describe patient handling of a nervous dog, and staff cleaning a cat after travel-related distress/soiling before the appointment. - **Emergency care (Medivet-wide policy stated on the website):** overnight emergency consultations are listed at **£130**, with 24-hour emergency care available via Medivet’s network of 24-hour centres. - **Mobility/pain screening (website promotion):** a **FREE Mobility Pain Check** was advertised as available “until 30 November” (no further details provided). ## Pricing - **Overnight emergency consultation fee (website): £130.** - One reviewer mentions that **consultation and medication costs felt high**, without giving amounts. ## People - **Jola (vet assistant):** specifically thanked for carrying a cat carrier to and from the car for a heavily pregnant client, described as cheerful and helpful. - **Vets and nurses (not named):** repeatedly described as patient with **nervous dogs**, and as stepping in with hands-on help (cleaning a distressed cat before vaccination). One owner credits the team with saving their dog when it was “touch and go,” without clinical details. ## Reviews **4.7 stars from 229 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access to care:** same-day appointment offered for a dog with pancreatitis. - **Handling/comfort:** patience with nervous dogs; practical help for stressed pets (cleaning a cat after travel soiling before jabs). - **Clinical outcomes (as described by owners):** one owner says the team “saved” their dog during a critical episode; another reports their dog returned to normal after a vomiting-related visit. - **Cost concerns:** one review flags consultation and medication costs as a downside, while still describing the visit positively overall.

## Summary Tremain Veterinary Group is a small-animal practice established in the early 1970s. The website describes in-house diagnostics (lab work, ultrasound and X‑ray) plus a wide set of routine services (vaccinations, parasite control, neutering, microchipping) alongside referral services in areas such as orthopaedics, cardiology, internal medicine and soft-tissue surgery. Reviews are mixed: several owners mention good communication about costs and gentle handling (for example during nail clipping), while others report serious issues around access to appointments, follow-up not happening after a promised call, and feeling the practice prioritised money over care. ## Services Based on the clinic website summary and the reviews, services and capabilities mentioned include: - Consultations and routine preventive care: vaccinations, parasite control, six‑month health checks, nurse clinics, puppy parties - Microchipping - Neutering - Dentistry - Surgery, plus referral services listed for: - Orthopaedic surgery - Soft tissue surgery - Cardiology - Internal medicine - Diagnostics: in-house lab, X‑ray, ultrasound, diagnostic tests & imaging - Blood pressure checks - Grooming & nail clipping (a nail clip experience is described in a review, including reassurance and treats during the procedure) - Anal sac expression - Pet travel documentation (GB) - Home visits Emergency arrangements (as stated on the website): support is provided during normal hours by contacting the practice; out of hours, emergency care is provided by Medivet Woodstock with full-time night staff. Animals treated (from the website): dogs, cats, rabbits, guinea pigs, gerbils, hamsters and ferrets. Accreditations (from the website): RCVS Core Standards; Cat Friendly Clinic (Silver). ## People - One review describes “two vet girls” during a nail clip who reassured a nervous dog, used treats after “every few clips,” and returned the dog “happy and spoilt.” - Another reviewer specifically valued being told the costs of examination and treatments in advance so they could choose how to proceed. - A different reviewer describes a vet promising to arrange a scan for a dog with a grade 4 heart murmur and to call back, but says no call came despite follow-up from the owner. ## Reviews Google rating: **4.3 stars from 39 reviews**. “Themes below are drawn from the latest written reviews available to us.” - **Gentle handling and reassurance:** one owner reports staff using treats and calming talk during a nail clip when the owner couldn’t be present. - **Transparency about costs:** one owner says they were made aware of examination and treatment costs before proceeding. - **Helpfulness in specific situations:** one review thanks the practice for helping a stray dog with ticks and a badly matted coat. - **Concerns about continuity, access, and follow-up:** multiple negative reviews describe not being able to get an appointment when needed (including being told there was no vet available for an extended period) and a promised call/scan arrangement not being followed through. - **Disagreement about priorities in care:** one reviewer felt the practice pushed “unnecessary dental treatment” instead of addressing an eye problem, while other reviews report positive experiences and problem-solving.